• CRDA Honors Outstanding Customer Service

     
    POSTED May 7, 2015
     
    Photo credit: Courtesy of DO AC

The Casino Reinvestment Development Authority honored 26 individuals last night May, 6 at the 18th Annual Atlantic City Host Awards.

The awards, presented each year during National Travel and Tourism Week, acknowledge and inspire outstanding customer service by tourism, hospitality and retail industry employees who contribute to the success of Atlantic City as a sought-after destination.

John Palmieri, executive director, CRDA, and Miss America Kira Kazantsev, presented the awards to the winners. Each received a package that includes a gold commemorative lighthouse lapel pin—meant to symbolize them being beacons of hospitality—a $250 cash gift card and chocolate kept in a commemorative box. Finalists received a silver lighthouse lapel pin.

Winners were nominated for their enthusiasm, exemplary customer service and ability to improve the overall experience of Atlantic City visitors.  More than 250 people were nominated and selected by a committee made up of educators, along with representative from Stockton University, Atlantic Cape Community College, Fairleigh Dickinson University, The Greater Atlantic City Chamber and Local 54.

Also during the night’s events, the CRDA and the Greater Atlantic City Concierge Association handed out scholarships to students pursuing degrees in hospitality at Atlantic Cape Community College, Richard Stockton College of New Jersey and Fairleigh Dickinson University.

During the event, Palmieri noted:

“Tonight’s Host Award nominees represent the best of the thousands of people who work hard to make this destination special for our visitors. The experience we give our visitors is a large part of making Atlantic City a must-do destination, and you are leading the way.”

Remote working has become mainstream with the continued presence of COVID-19. While many people have welcomed the new normal of working from home, others miss the separation of spaces, as many corporate offices have remained closed since March. Without the daily obligation to go into the office, professionals have the ability to travel more freely. Hotels across the country are creating “work from hotel” deals–a play on “work from home”–so people can explore new places while still fitting in their 9 to 5.  

 

After several months of renovations, the DoubleTree by Hilton Philadelphia-Valley Forge is now open as the Alloy – King of Prussia, a DoubleTree by Hilton.

 

Due to COVID-19, non-essential travel was, or has been, banned for months. Long anticipated trips and in-person gatherings were canceled and people have adjusted to the new normal: staying at home and meeting over Zoom. However, states have been slowly lifting restrictions, and non-essential travel will soon be happening across the country again. However, some may not be as comfortable with the thought of traveling as they were before the pandemic.